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SOFTWARE & PRODUCT STUDIO
Let’s build together

Clear terms.
A solid partnership.

All the agreements and policies we use when working with domestic and international customers, in one place: from terms of service to the data processing agreement, from the master agreement to the white-label model.

16documents
3regions: Türkiye, EU, Global
KVKK + GDPRhandled together
Draft version. The texts in this center are working drafts prepared for CM Apps (Draft v0.1). Fields in square brackets will be filled in; legal review will take place before publication.
DOCUMENT LIBRARY

Agreements &
policies.

Filter by category or by the region you do business in; each document is read clause by clause, downloaded and printed on its own page.

16 documents
  1. 01General terms

    Terms of Service

    General terms of use

    General terms governing the use of the CM Apps website, products and services: account, fees, intellectual property, liability and the dispute resolution framework.

    TürkiyeEuropean UnionGlobalRead the document
  2. 02Data protection

    Privacy Policy

    Privacy notice under KVKK & GDPR

    Which personal data we process, for what purposes and on what legal basis; retention periods, disclosure, international transfers and your rights. KVKK and GDPR are addressed together.

    TürkiyeEuropean UnionGlobalRead the document
  3. 03Data protection

    KVKK Privacy Notice

    Information notice under Article 10 of Law No. 6698

    Under Article 10 of the Personal Data Protection Law No. 6698: the identity of the data controller, purposes of processing, disclosure, method of collection and the rights of data subjects.

    TürkiyeRead the document
  4. 04Data protection

    Cookie Policy

    Cookies and similar technologies

    The types of cookies used on our site, their purposes, retention periods, third-party cookies and how you can manage your preferences.

    TürkiyeEuropean UnionRead the document
  5. 05Data protection

    Data Processing Agreement

    DPA under GDPR Article 28 and KVKK

    The obligations of the parties where the Customer is the data controller and CM Apps is the data processor: processing on instructions, security, sub-processors, breach notification, audits, international transfers and the return of data at the end of the agreement.

    European UnionGlobalTürkiyeRead the document
  6. 06Data protection

    Sub-processor List

    Third-party processors we rely on

    The list of suppliers that process personal data while we deliver our services: type of service, location, transfer mechanism and change notification.

    European UnionGlobalTürkiyeRead the document
  7. 07Service agreements

    Master Services Agreement

    MSA: the framework for all statements of work

    The principal agreement on which all projects and services rest: the statement of work mechanism, fees and currency, intellectual property, confidentiality, liability, export/sanctions compliance, governing law and arbitration.

    GlobalTürkiyeEuropean UnionRead the document
  8. 08Service agreements

    Custom Software Development Agreement

    Software Development Agreement with SOW template

    For project-based development: scope, phases, acceptance testing, change management, source code and intellectual property assignment, warranty and transition to maintenance; with a Statement of Work (SOW) template as an annex.

    TürkiyeGlobalRead the document
  9. 09Product & licensing

    SaaS Subscription Agreement

    Subscription terms for cloud products

    Subscription to our cloud products: right of access, user and usage limits, fees and renewal, data ownership, service level, suspension and termination.

    TürkiyeEuropean UnionGlobalRead the document
  10. 10Service agreements

    Service Level Agreement

    SLA: availability, priorities and service credits

    Availability target, measurement method, planned maintenance, incident priority levels, response and resolution targets, service credits and exclusions. Numerical targets are completed per product and plan.

    TürkiyeEuropean UnionGlobalRead the document
  11. 11Service agreements

    Support & Maintenance Agreement

    Ongoing maintenance for delivered software

    For software in production: bug fixes, security updates, minor improvements, monitoring and a monthly hour pool; out-of-scope work and additional fee rules.

    TürkiyeGlobalRead the document
  12. 12Product & licensing

    Software License Agreement

    End User License Agreement (EULA)

    For installation-based and on-premises products: license scope, use restrictions, updates, verification, intellectual property and term.

    TürkiyeEuropean UnionGlobalRead the document
  13. 13Product & licensing

    White-label & Reseller Agreement

    Partner, white-label and resale model

    Brand customization, reseller territory and exclusivity, pricing and commission, end-customer agreements, support tiers, brand use, the data protection chain and expiry.

    TürkiyeEuropean UnionGlobalRead the document
  14. 14General terms

    Non-Disclosure Agreement

    Mutual NDA

    Mutual confidentiality: the definition of confidential information, exceptions, limits on use, standard of protection, term, return and remedies in the event of breach.

    TürkiyeEuropean UnionGlobalRead the document
  15. 15General terms

    Acceptable Use Policy

    AUP for products, APIs and infrastructure

    The purposes for which our products and infrastructure may not be used: unlawful content, security violations, spam, resource abuse, API limits and the steps taken in the event of a violation.

    TürkiyeEuropean UnionGlobalRead the document
  16. 16General terms

    Billing, Cancellation & Refund Policy

    Fees, invoicing, cancellation and refunds

    Billing cycles, currency and exchange rates, taxes and withholding, payment methods, trial period, cancellation, refund conditions and late payment rules.

    TürkiyeEuropean UnionGlobalRead the document
INTERNATIONAL PARTNERSHIPS

Documents ready
for global work.

The questions agreements must answer when working with customers outside Türkiye were considered in advance.

Governing law & arbitration

Turkish law and Istanbul courts for domestic customers; ICC / ISTAC arbitration option and English as the arbitration language for international customers.

Related document

GDPR + KVKK together

The privacy policy and DPA address both regimes together; Standard Contractual Clauses annex for transfers outside the EEA.

Related document

Currency, tax and withholding

EUR/USD invoicing, reverse charge, gross-up and exchange-rate difference rules in a single policy.

Related document

Sanctions & export compliance

UN, EU and OFAC sanctions regimes and anti-bribery clauses are ready in the master agreement.

Related document
TAILORED TO YOUR PARTNERSHIP

Let’s finalize
your project’s documents together.

The standard drafts are a starting point. Let’s prepare a version adapted to the scope, licensing model and region together.

Request documents

Software development

Master agreement + work order and source code transfer

SaaS & white-label

Subscription, license and dealer terms

Data protection & infrastructure

DPA, sub-processor list and SLA

Can’t find the document you’re looking for?

Send us the name of the document or the product it concerns.

[email protected]