1. Scope
This Policy applies to all product subscriptions and service fees of CM Apps. If the order form or agreement provides otherwise, that provision prevails. Our services are directed at business (B2B) customers; the withdrawal rights under consumer legislation are reserved for customers who qualify as consumers.
2. Billing cycles
Subscriptions are invoiced monthly or annually in advance; project fees according to the milestones in the agreement; time-and-materials and maintenance services monthly. Invoices are delivered electronically.
3. Currency and exchange rate
Customers established in Türkiye are invoiced in TRY; customers abroad in EUR or USD. The TRY equivalent of fees denominated in foreign currency is calculated at the [CBRT foreign exchange selling rate] on the invoice date. Payment is made in the invoice currency; for payments made in a different currency, the exchange rate difference and bank charges are borne by the customer.
4. Taxes and withholding
VAT and, where applicable, other indirect taxes are added to the fees. For business customers established in the EU and other countries, the reverse charge mechanism applies and the invoice is issued without VAT once a valid VAT number and supporting documents are provided. If withholding tax is mandatory in the customer’s country, the customer grosses up the fee and provides the withholding certificates for use under the relevant double taxation treaty.
5. Payment methods and due date
Bank transfer/EFT, SWIFT and, for subscriptions, credit card are accepted. Unless stated otherwise, the payment term is [14] days from the invoice date. Credit card payments are collected automatically at the start of each period; card details are not stored by CM Apps and are processed by the payment institution.
6. Trial period
For products that offer a trial, the trial period and its limits are stated on the product page. If no paid plan is selected at the end of the trial, the account is suspended; no fee is charged for the trial period.
7. Cancellation
Monthly subscriptions may be cancelled by notice before the end of the period; annual subscriptions by notice at least [30] days before the renewal date. Cancellation takes effect at the end of the current period; access continues during the period. Cancellation of project agreements is subject to the termination rules in the relevant agreement.
8. Refunds
For annual subscriptions paid in advance, the full fee is refunded if cancelled within the first [14] days; thereafter, [no refund is made / a partial refund is made] for the unused period. In the event of termination due to a material breach by CM Apps, the fee for the unused period is refunded. Fees paid for setup, customization and completed project phases are non-refundable. Refunds are made via the original payment method within [15] business days.
9. Late payment
Default interest at the rate permitted by law applies to invoices not paid by the due date. If the delay exceeds [15] days, the service may be suspended upon notice; if it exceeds [60] days, the agreement may be terminated and the data deleted in accordance with the procedure in the DPA. A [reactivation fee: __] may apply for suspension and reactivation periods.
10. Price changes
Subscription prices may be updated with at least [45] days’ notice before the renewal period; the customer may cancel before renewal. The price of the current period is not changed during the period.
11. Contact
Invoice and payment questions: [FINANCE EMAIL].